QARTZ Frequently Asked Questions

QARTZ brings together high-performance skincare, finely milled crystals, and intentional ritual. These answers offer guidance on our formulas, products, and the different ways QARTZ can become part of professional treatments or everyday life.
1

What is QARTZ?

QARTZ is crystal-based skincare created for professional spa rituals and elevated daily use. Our formulas combine carefully selected skincare ingredients with real, finely milled crystals to transform an ordinary routine into a more intentional experience.

2

What makes QARTZ different from traditional skincare?

QARTZ approaches skincare as more than product application. Each formula is created to care for the skin while inviting breath, touch, awareness, and intention into the experience. The result is skincare that supports both visible care and a meaningful moment of reconnection.

3

Do QARTZ products contain real crystals?

Yes. QARTZ products contain real, finely milled crystals selected for each formula. These include Rose Quartz, Amethyst, Citrine, Jade, and Black Obsidian.

4

What role do the crystals play in the formulas?

Each crystal is connected to the identity and intention of its product. QARTZ brings together the physical presence of finely milled crystals with their traditional symbolism, allowing skincare and ritual to become part of one experience.

5

Here can be a commonly asked question about your product or service.

Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.

6

Will the crystals feel abrasive on my skin?

No. The crystals used in QARTZ formulas are finely milled and incorporated into products created for topical skincare application. They are not intended to feel like coarse crystal particles against the skin.

7

Do I have to believe in crystal energy to use QARTZ?

No. QARTZ does not require any particular spiritual belief. The products can be appreciated for their formulas, textures, sensory qualities, and skincare benefits. The crystal symbolism and rituals are available as an additional layer of meaning for those who wish to explore them.

8

Can I use QARTZ without performing the complete ritual?

Absolutely. Every product can be used as part of a simple daily skincare routine. The intentions, meditations, and ritual movements are invitations—not requirements. Even one conscious breath or moment of attention can change the way an everyday action is experienced.

9

In what order should I use the QARTZ products?

For a complete ritual, use the products in this order:

  1. Rose Quartz Cleanser
  2. *Black Obsidian Mask, once or twice weekly
  3. Amethyst Serum
  4. Citrine Eye Cream
  5. Jade Moisturizer

*The Black Obsidian Mask is not required during every ritual.

10

How often should I use the Black Obsidian Mask?

Use the Black Obsidian Mask once or twice weekly, depending on the needs and comfort of your skin. Apply a generous layer while avoiding the eye area, leave it on for 10–15 minutes, and rinse thoroughly with warm water.

11

Can the Amethyst Serum be used on the face and body?

Yes. The Amethyst Serum is designed to replenish and hydrate both the face and body. Its lightweight texture makes it suitable for daily use and for application whenever the skin feels in need of renewed hydration.

12

Are QARTZ products suitable for sensitive skin?

Skin sensitivity is highly individual. Review the complete ingredient list before use and perform a patch test when introducing any new product. Discontinue use if irritation occurs. Anyone with a known skin condition, allergy, or medical concern should consult a qualified healthcare or skincare professional.

13

Can I use QARTZ during pregnancy or while nursing?

QARTZ products are created to be suitable for a wide range of users. However, individual circumstances and ingredient sensitivities can change during pregnancy or while nursing, so we recommend reviewing each product’s complete ingredient list with a qualified healthcare professional before use.

14

How soon should I expect to see results?

The Rose Quartz Cleanser, Amethyst Serum, Jade Moisturizer, and Black Obsidian Mask can produce an immediate or near-immediate difference in how the skin feels and appears, including greater softness, hydration, smoothness, and visible freshness. The Citrine Eye Cream is designed for progressive results, so consistent daily use is important when addressing the appearance of fine lines, puffiness, and the delicate eye area. Individual results may vary according to skin type, frequency of use, and existing skin conditions.

15

Are QARTZ products only for professional spas?

No. QARTZ was created for both professional and personal use. Spa professionals can incorporate the products into facial and body treatment protocols, while individuals can experience them through daily and weekly rituals at home.

16

Does QARTZ offer professional spa treatments and education?

Yes. QARTZ offers professional face and body treatment protocols, guided meditations, ritual movements, and educational support for qualified spas and skincare professionals.

17

How can my spa or practice work with QARTZ?

Spa owners, estheticians, wellness practitioners, and other qualified professionals can contact QARTZ through the Professionals & Spa area of the website to request information about products, protocols, education, and professional pricing.

18

Where can I find the complete ingredient lists?

Complete ingredient information is available on each product page and on the product packaging. We recommend reviewing the list carefully before introducing a new product, particularly if you have known allergies or sensitivities.

19

How should I store my QARTZ products?

Keep products closed when not in use and store them in a cool, dry place away from excessive heat and direct sunlight. Follow the period-after-opening symbol and any additional storage instructions printed on the packaging.

20

Where can I find shipping and return information?

Current shipping, delivery, and return information can be found in the Shipping and Returns policies linked in the website footer. These policies provide the most accurate details for your location and order.

1

My Rose Quartz Cleanser pump is not working. What should I do?

Shake the bottle well, then press the pump firmly at least ten times to prime it and draw the cleanser into the dispensing tube. The product should begin to flow once the pump is fully primed. If it still does not dispense after repeated pumping, please contact QARTZ for assistance.

2

How can I contact QARTZ?

For questions about products, orders, professional partnerships, or the QARTZ experience, please use the Contact page. Select the inquiry area that best describes how we can assist you.

3

How can I prevent my Amethyst Serum from leaking?

Always make sure the serum cap is screwed on completely and securely after each use. If the cap is left partially open, a small amount of product may leak and the formula can affect the silver finish over time. Wipe away any product from the bottle and cap, then close it firmly to help prevent leakage and protect the packaging.

4

What should I do if my product arrives with damaged packaging?

Please contact QARTZ as soon as possible if your product arrives with damaged packaging or a compromised silver finish. Include your order information and photographs of the product so our team can review the issue and arrange a replacement.